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User wants to cancel subscription auto-renewal

How to help your users cancel their subscription auto-renewal and how to recapture cancellations with Mailchimp campaigns

Steps on how to help your user cancel their subscription auto-renewal

If a user would like to cancel their subscription auto-renewal, they can select the cancel option under manage subscription/donation within the widget menu. 
This will opt the user out of any future renewals and their account will remain active through the end of the current billing cycle. 


Canceling a user's subscription immediately from the Pico CRM

If instead, you'd like to cancel a user's subscription immediately, you can do so through the Pico CRM. This is most common for cases of full refunds where you immediately want to revoke access.

Search for the user's record, then select the record. In the "Membership" section, click on the 3 dots icon and select "Stop Subscription"